Rm99c Terms and Conditions – Platform Usage Rules for Malaysia

By accessing, registering for, or using any part of the rm99c platform — whether via the website, mobile app, or any other device — you acknowledge that you have read, understood, and agree to be fully bound by these Terms and Conditions.

If you do not agree with any part of these terms, you are advised not to use the rm99c platform. Continued use after being notified of any changes to these terms will be considered as acceptance of those changes.

These Terms and Conditions should be read together with Privacy Policy and Responsible Gaming Guide rm99c, all of which together form the entire agreement between the user and the platform.

Use of the rm99c platform is limited to individuals who meet the following eligibility requirements:

• Aged 18 years and above at the time of registration and during use of the platform.
• Not a citizen or permanent resident of any jurisdiction that prohibits or restricts online betting and gaming activities.
• Not currently on any self-exclusion list from any recognized gambling protection program.
• Having full legal capacity to enter into a binding agreement.

Rm99c reserves the right to request proof of age at any time. Failure to provide the required verification documents within the specified period may result in temporary suspension or account closure.

Each user is only permitted to register and own one (1) active account on the rm99c platform. Multiple account ownership by the same individual is strictly prohibited and may result in the closure of all associated accounts and forfeiture of all existing balances.

During registration, you are required to provide accurate, current, and truthful information including your full name, date of birth, phone number, and a valid email address. The information provided must match your official identification documents.

KYC Verification Process

Rm99c conducts a Know Your Customer (KYC) process as part of our commitment to security and fraud prevention. Documents that may be requested include:

• Malaysian Identity Card (MyKad) — front and back.
• Passport or valid travel document (for non-citizens).
• Recent bank statement or utility bill as proof of address.
• Screenshots or transaction statements related to the payment method used.

All KYC documents are processed within 1–3 business days. Prior to KYC completion, withdrawal limits may apply to your account. rm99c protects all KYC information using industry-grade encryption.

Rm99c supports a variety of popular and trusted payment methods in Malaysia, including DuitNow, FPX, Touch 'n Go eWallet, GrabPay, and Boost. All deposits are processed in Malaysian Ringgit (MYR) with no currency conversion.

• Minimum deposit limit: MYR 10 for most payment methods.
• Processing time: Most deposits are credited instantly or within 5 minutes.
• Funding source: Deposited funds must be from a legitimate source and belong to you personally.
• One name: The payment account name must match the name registered at rm99c.

Rm99c does not charge processing fees for deposits. However, your payment provider may apply their own charges based on their separate terms of service.

Withdrawals from your rm99c account can be made using the same payment method used for your deposit. Withdrawal requests are processed within standard business hours and are subject to the platform's security verification process.

• Minimum withdrawal limit: MYR 30 per single request.
• Processing time: Between 1–3 business days depending on the chosen method.
• KYC Verification: Accounts must pass KYC verification before the first withdrawal request is approved.
• Bonus wagering requirements: Bonus funds must meet the specified wagering requirements before they can be withdrawn.

Rm99c reserves the right to delay or withhold withdrawal requests for security investigation purposes. In such cases, the rm99c team will contact the user via their registered email for additional information. Withdrawals to third-party accounts are not permitted.

Rm99c offers a variety of bonuses and promotions from time to time, including welcome deposit bonuses, weekly rebates, free spins, and seasonal offers. Each offer is subject to wagering requirements and specific terms stated in the respective promotion details.

Rm99c General Bonus Principles

• Bonuses may only be claimed once per promotion unless stated otherwise.
• Bonus funds cannot be withdrawn directly — they must be used for wagering until the wagering requirement is fulfilled.
• Rollover requirements are expressed as a multiple of the bonus amount (e.g., 20x means you must wager an amount equal to 20 times the bonus value).
• Multiple accounts sharing the same IP address, device, or personal information are not eligible for separate bonuses.
• Rm99c reserves the right to reclaim bonuses obtained through fraudulent means or abuse.

All games offered on the rm99c platform run on software from licensed providers that are independently audited. The Random Number Generator (RNG) used has been tested and certified by independent bodies to ensure fairness and unpredictability of outcomes.

• Game results are final and cannot be disputed once confirmed by the system.
• In the event of a technical disruption during an active game, rm99c reserves the right to void or refund the relevant wager based on system records.
• The use of automation software, bots, scripts, or any tools that provide an unfair advantage is strictly prohibited.
• Bets placed during platform outages or system errors may be voided without notice.

In the event of a dispute regarding game results, rm99c's system log records serve as the definitive evidence accepted in any resolution process.

By using the rm99c platform, you agree not to engage in the following activities:

• Attempts to hack, breach, or interfere with rm99c security systems.
• Use of stolen or falsified credit card or bank account information.
• Using or misusing another person's account without their authorization.
• Engaging in any form of money laundering through the rm99c platform.
• Creating multiple accounts to manipulate or abuse the bonus system.
• Posting offensive, threatening, or inappropriate content in rm99c support channels.
• Sharing your account login credentials with another person.

Any violation of these conduct rules may result in immediate account suspension or closure, forfeiture of all funds and balances, and legal action where applicable.

Rm99c takes the privacy and data security of all its users seriously. The collection, use, and protection of your personal information is carried out in accordance with rm99c Privacy Policy which forms part of these terms.

Personal information you provide to rm99c is used solely for identity verification, payment processing, customer support, and legal compliance purposes. rm99c does not sell or disclose your personal information to third parties for marketing purposes without your consent.

• All data is stored on secure servers with full storage-level encryption.
• Access to user data is restricted to authorised personnel only.
• Rm99c complies with all applicable and relevant data protection guidelines.

Users may request the closure of their rm99c account at any time by contacting the support team via email or live chat. Voluntary closure requests will be processed within 3 business days.

Rm99c reserves the right to close or suspend a user account without prior notice under the following circumstances:

• Violation of any terms outlined in this document.
• Suspected fraud, money laundering, or other illegal activity.
• Providing false or misleading information during registration or the KYC process.
• Legal compliance requirements or directives from relevant authorities.

Once an account is closed, all eligible balances (cash balance only, excluding bonus funds that have not met wagering requirements) will be returned to the user via the original payment method within 7 business days.

The rm99c platform is provided "as is" without any express or implied warranty regarding its continuous, uninterrupted availability. rm99c is not liable for any losses, damages, or loss of profits arising from:

• Technical disruptions, server failures, or internet connectivity issues beyond rm99c's control.
• Game results arising from user assumptions or misunderstandings.
• Any action or omission by third parties, including payment providers.
• Financial losses arising from betting activities.

Rm99c reserves the right to amend, update, or replace any part of these Terms and Conditions at any time without prior notice. Amendments take effect immediately upon being posted on this page.

It is the user's responsibility to review this page periodically to ensure they remain compliant with the latest version of the terms. The "Updated" date at the top of this page will reflect any changes made.

For any inquiries regarding these Terms and Conditions, please contact the rm99c support team via email at [email protected] or via live chat available 24 hours a day, 7 days a week.