Rm99c Privacy Policy – Data Protection and Privacy for Malaysian Users

Rm99c takes user privacy very seriously. We understand that when you register and use our platform, you are entrusting us with valuable personal information. We honour that trust with full responsibility.

This Privacy Policy explains in detail how rm99c collects, uses, stores, protects, and discloses your personal information. It also outlines your rights as a user and how you can control the use of your personal data.

This policy is drawn up in accordance with Personal Data Protection Act 2010 (PDPA) Malaysia and internationally recognized data protection standards. By using the rm99c platform, you agree to the collection and use of your information as described in this policy.

Rm99c collects various types of information depending on how you interact with our platform. The following are the main categories of information collected:

Registration and Identity Information

• Full name as it appears on your official identification document.
• Date of birth for 18+ age verification.
• Active email address used for communication and login.
• Mobile phone number for two-factor authentication and communications.
• Current residential address.

KYC Verification Documents

• Copy of valid MyKad or passport.
• Bank statement or proof of address document.
• Other supporting documents required for legal compliance.

Financial and Transaction Information

• Deposit and withdrawal records including amounts, dates, and payment methods.
• E-wallet account information (account number — not password).
• Transaction history for audit and customer support purposes.

Technical and Usage Information

• IP address and device information used for access.
• Web browser type and operating system.
• Activity history on the platform, including games played and session duration.
• Cookie and session tracking data to enhance user experience.

Every piece of information rm99c collects is used for a specific and legitimate purpose. We do not use your data excessively or for purposes unrelated to the services we provide.

• Account management: Creating, verifying, and securely maintaining your user account.
• Transaction processing: Processing deposits, withdrawals, and all financial transactions made through the rm99c platform.
• Identity verification (KYC): Ensuring compliance with legal requirements relating to user identity and fraud prevention.
• Customer support: Responding to inquiries, resolving complaints, and providing technical support.
• Platform security: Detecting and preventing unauthorized access, fraud, and platform abuse.
• Service improvements: Analyzing usage patterns to improve the user experience and develop new features.
• Marketing communications: Sending promotional information and relevant offers — only to users who have given their consent.
• Legal Compliance: Fulfilling legal obligations related to operating an online gaming platform.

Rm99c does not sell or disclose users' personal data to third parties for marketing or commercial purposes. However, there are limited situations where your information may be shared:

Trusted Service Providers

Rm99c works with carefully selected third-party service providers for the following purposes:

• Approved payment gateway providers for processing deposits and withdrawals.
• Certified and licensed gaming software providers.
• Trusted identity verification and KYC service providers.
• Analytics platforms to understand usage patterns (aggregated data, not individual personal data).

All these third-party providers are bound by strict data confidentiality agreements and are only permitted to use your information for the purposes specified in those agreements.

Legal and Regulatory Requirements

Rm99c may be required to disclose user information to the relevant authorities when legally mandated — for example, for the purposes of financial crime investigations, anti-money laundering, or valid court orders.

Data security at rm99c is not just an added feature — it is core to how we operate. We continuously invest in the latest security technologies and procedures to ensure your data is always protected.

• Data encryption in transit: All data transmitted between your device and rm99c servers is protected by 256-bit SSL/TLS encryption — the same standard used by banking institutions.
• Data encryption at rest: Sensitive data such as KYC information and financial records are stored in encrypted format on secure servers.
• Internal access control: Only authorized personnel with a legitimate job requirement may access user data — with a full audit log for every access.
• Continuous security monitoring: rm99c systems are monitored 24/7 to detect any suspicious activity or intrusion attempts.
• Two-factor authentication (2FA): rm99c supports and encourages the use of 2FA as an additional security layer for user accounts.
• Periodic risk assessment: Security audits and penetration testing are conducted regularly by independent parties to identify and address any vulnerabilities.

Rm99c uses cookies and similar tracking technologies to enhance user experience, maintain session security, and understand how the platform is used. Cookies are small text files stored on your device.

Types of Cookies Used by rm99c

• Essential Cookies: Required for core platform functions such as maintaining login sessions and security. These cookies cannot be disabled.
• Preference Cookies: Saving your preferences such as language and display settings for convenience on future visits.
• Analytics Cookies: Helping us understand how users interact with the platform for continuous improvement. Data is collected in aggregate and anonymized form.
• Security Cookies: Used to detect and prevent fraudulent activity and ensure session security.

You can manage cookie settings through your web browser settings. However, disabling essential cookies may significantly affect the functionality of the rm99c platform.

As an rm99c user, you have clear and protected rights regarding your personal data. rm99c fully respects these rights and provides straightforward mechanisms for you to exercise them.

To exercise any of the above rights, contact the rm99c privacy team at [email protected]. We will process your request within 14 business days. In complex cases, this period may be extended up to 30 days with notice to you.

Rm99c only retains your personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law.

• Active account data: Retained for the duration of your active account plus 5 years after account closure for audit and legal compliance purposes.
• Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysian financial legal requirements.
• KYC Documents: Retained for a minimum of 5 years after account closure, or longer if required by law.
• Security and activity logs: Retained for 90 days for security investigation purposes.
• Aggregated analytics data: May be retained indefinitely as it has been anonymized and cannot be linked to any individual.

When data is no longer needed and the mandatory retention period has expired, rm99c will securely delete or anonymize that data.

Rm99c reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technology used. Any material changes will be communicated to users via their registered email or a prominent notice on the rm99c website.

The "Updated" date at the top of this page will always reflect the latest version of this policy. We encourage you to review this page periodically to stay informed about how we protect your information.

Your continued use of the rm99c platform after any changes to this Privacy Policy constitutes your acceptance of the updated version.

If you have any questions, concerns, or requests regarding this Privacy Policy or how rm99c handles your personal data, our team is ready to help.

You can reach us via:

• Email: [email protected] (for privacy inquiries, mark the subject as: "Data Privacy Inquiry")
• Live Chat: Available 24/7 via the chat icon at the bottom-right corner of the rm99c platform.
• Help Centre: Visit the page FAQ us for answers to frequently asked questions about privacy.

We are committed to responding to all privacy-related inquiries within 3 business days. For formal requests relating to user rights (data access, data deletion), please expect a response within 14 business days.